Latest Episode

Your Intake Team Needs More Than a Script

  Watch the full episode above or listen here →        Every law firm I work with has …

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Why Law Firm Lead Quality Is Often an Intake Problem

  Watch the full episode above or listen here →        Law firms complain about bad leads all …

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Why Law Firms Lose Good Leads in Follow-Up

  Watch the full episode above or listen here →        A lot of law firms don’t lose …

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Can You Trust Your Law Firm’s Intake Data?

  Watch the full episode above or listen here →        Your intake reports may look perfectly fine. …

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The Most Dangerous Intake Leads Look Fine

  Watch the full episode above or listen here →        The leads marked “Lost” aren’t necessarily the …

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Intake Teams Need Coaching, Not Pressure

  Watch the full episode above or listen here →        Telling your intake team to “do better” …

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The Leads You Lost Are Teaching You What to Fix

  Watch the full episode above or listen here →        Most law firms have a straightforward process …

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Intake Is Not an Admin Function. It Is a Revenue Function.

  Watch the full episode above or listen here →        Most law firms spend an incredible amount …

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Your CRM Is Telling You the Truth—If You Know Where to Look

  Watch the full episode above or listen here →        Most law firms think their CRM is …

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By the Time You Find the Intake Mistake, It’s Usually Too Late

  Watch the full episode above or listen here →        Most law firms have an intake review …

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