The Fastest Firm Wins—Not the Biggest

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Most law firm owners think their intake problem is a staffing issue.
But more often than not, it’s a speed issue.

You don’t need more people.
You need faster systems, better tracking, and the right metrics to tell you what’s really happening.

More People Can’t Save a Broken Process

Adding bodies to a broken system just creates more confusion.

Before you hire, ask:

🔹 How fast are we answering?
🔹 How many calls are missed?
🔹 What does our follow-up time look like?

If you don’t know, you’re guessing.

5 Metrics That Tell the Truth

Gary breaks down the five data points that reveal whether your team is really stretched—or just inefficient:

1. Average Ring Time
2. Answer Rate
3. First Response Speed
4. After-Hours Coverage
5. Quality & Close Rate

Track these consistently, and the picture becomes clear.

Speed Is a Competitive Advantage

Clients don’t wait.
If your team isn’t responding quickly and consistently, no amount of additional headcount will solve the problem.

The firm that moves fastest wins.

Final Takeaway

Before you add another person to your intake team, audit your process.
Because you may not need more staff—you may just need better systems.

Dial in the structure. Tighten the response time. Eliminate the guesswork.

That’s how you get results—without adding overhead.

Watch or listen to the full episode above. ⬆️