From Scripts to Strategy: The Mastermind Shift

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Most law firm owners invest in masterminds for themselves—because they understand the power of community, collaboration, and accountability.

But what about your intake team?

They’re on the front lines. They deal with pressure, emotions, objections—and they do it largely alone.
That’s a problem.

In this episode of The Intake Playbook Podcast, Gary Falkowitz explains why the Intake Masterclass isn’t just training.

It’s a mastermind for the people who handle your most critical first impression.

Why Masterminds Work

Masterminds give people:

🔹 A place to ask real questions
🔹 A structure to test, refine, and improve
🔹 Accountability and momentum
🔹 Shared wins and peer inspiration

Intake reps aren’t just “support staff.”
They’re sales professionals. And they thrive when they’re surrounded by others who take it just as seriously.

From Training to Transformation

It’s easy to throw a script at your team.
It’s harder—and more impactful—to develop them inside a learning community.

That’s exactly what Gary’s Intake Masterclass does:

🔹 Live coaching and targeted strategy sessions
🔹 Real-time questions and discussion
🔹 Feedback from peers at other top firms
🔹 Monthly growth focus with real application

Culture Starts with Intake

Want a stronger team culture?
Start with the team that talks to your clients first.

Masterminds create buy-in.
They create standards.
They create confidence.

Final Takeaway

Your intake team deserves what you’ve built for yourself—
A place to grow.
A space to be challenged.
And a room full of people, making them better.

Watch or listen to the full episode above. ⬆️